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TERMS & CONDITIONS
Please make sure you check all items are correct as all made to order products, such as all cabinets and most doors, cannot be returned under any circumstances. Orders will not be placed for products until the signed acknowledgement is received by Kitchens With Tracey. Once we have received the signed acknowledgement, you will receive your delivery date.
In the unlikely event of products being missing or damaged on delivery we can then arrange for replacement products to be on your next scheduled delivery. Once we have ordered materials and production of your order has started the delivery date can no longer be moved without the order being paid for in full. If products have gone into production, and the original delivery date is delayed for more than 14 days, the goods will be subject to a storage fee of £40 per day to cover both storage and insurance of your order.
A delivery charge of £150 will be applied to all orders. It is the customer’s responsibility to provide labour to unload the vehicle. Please ensure that if your delivery address has restricted access for an 18-ton lorry that you advise us when placing your kitchen order. All products must be checked off on delivery and a delivery note signed as confirmation of receipt. Any incorrect or damaged products must be notified to us within 72 hours of receiving the delivery. Please note that we do not make deliveries outside of the mainland UK.
Orders over £1,000 must be accompanied by a non refundable 25% deposit at the time of placing the order. Products will not be ordered and placed into production until the deposit has been received. Balance payments must be made by cleared funds 10 days prior to delivery or collection via BACS. Payments can be made to:
Starling Bank
Account Name:
Kitchens With Tracey Limited
Sort Code:
60-83-71
Account No:
35609325
When goods are to be returned please email tracey@mykwt.co.uk quoting the order number, product code, quantity and reason for requesting the return. Kitchens with Tracey cannot accept returns for products that have been worked on or for any made to order products (cabinets, doors and tailored worktops); we therefore recommend that all products be inspected for suitability prior to being worked on. Please ensure that all returned goods are returned in the original packaging. We will not accept returns for any goods that have an invoice date in excess of 1 month old. Surplus goods will be subject to a 25% restocking charge. Goods returned without following the above procedure, having the appropriate paperwork or original packaging will not be credited
Due to our kitchens being bespoke, made to order, Kitchens With Tracey requires no less then 10 working days notice to cancel your order.
Paint to order kitchens must be cancelled within 24 hours of placing your order.
Details available upon request.
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